Technical Support Capstone

About

This credential earner has demonstrated their ability to use technical support skills in everyday professional settings. The earner can troubleshoot technical problems systematically and effectively, and they can solve and log customer issues using diagnostic tools and tracking systems. The earner can apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills. The earner is prepared to take the CompTIA ITF+ exam for certification.

Skills